Welcome to Doogle – India Data Marketplace (“Doogle”, “Platform”, “Website”, “we”, “us” or “our”).
Doogle provides access to structured Company Data and People Data organized by categories, industries and locations. The Platform follows a simple digital purchase process:
SELECT → PAY → DOWNLOAD
Once payment is successfully completed, the selected digital dataset may be made available to the purchaser for download and use in accordance with the applicable Terms & Conditions and Data Usage Policy.
Because Doogle provides digital data products that may be delivered immediately after payment, refunds are subject to the conditions contained in this Refund Policy.
By making a purchase, the purchaser confirms that they have read, understood and accepted this Refund Policy.
ALL DATA PURCHASES SHOULD BE CONSIDERED FINAL ONCE THE DIGITAL DATA HAS BEEN ACCESSED, UNLOCKED, DELIVERED OR DOWNLOADED, SUBJECT TO MANDATORY RIGHTS AVAILABLE UNDER APPLICABLE LAW.
A purchaser should therefore carefully review:
The products offered through Doogle are primarily digital datasets.
Unlike physical goods, digital datasets may be:
A refund will ordinarily not be available merely because the purchaser:
Subject to applicable law, no refund will ordinarily be provided once the purchaser has:
The purchaser is responsible for selecting the correct dataset before payment.
If a purchaser accidentally selects:
If the same purchaser accidentally completes the same transaction more than once, the purchaser should immediately contact Doogle with the relevant order numbers.
Where Doogle verifies that a genuine duplicate transaction occurred and the duplicate dataset has not been accessed or downloaded, Doogle may consider cancelling the duplicate transaction or issuing an appropriate refund.
Where both copies have already been accessed or downloaded, the transaction may be treated as a completed digital delivery and may not qualify for a refund, subject to applicable law.
If payment has been successfully completed but the purchaser does not receive access to the purchased dataset because of a genuine technical failure attributable to Doogle, the purchaser should contact Doogle.
Doogle may, at its discretion and subject to verification:
If a downloaded file is technically corrupted or materially incomplete due to a Doogle-side delivery problem, the purchaser should notify Doogle within a reasonable period after discovering the problem.
Doogle may first attempt to:
The purchaser acknowledges that information available through Doogle may originate from public, commercial, partner, lawful, compiled or third-party sources. Doogle may structure and organize information from different sources.
Doogle does not guarantee that every data point will always be:
Doogle is an information and business-intelligence marketplace.
Doogle does not guarantee that purchased information will result in:
Some datasets may contain information relating to identifiable individuals.
Purchasing access to a dataset does not give a purchaser unrestricted permission to use, disclose, contact, profile or otherwise process personal information unlawfully.
The purchaser is responsible for determining whether their intended use complies with applicable privacy and data-protection laws.
The purchaser must not use purchased information for:
By purchasing a dataset, the purchaser expressly acknowledges:
“I am responsible for evaluating the suitability, legality and permitted use of the information I purchase from Doogle.”
The purchaser is responsible for their own:
No refund shall ordinarily be available where the purchaser has:
Any refund request should be submitted to Doogle through the designated support channel and should include:
Doogle will review each eligible refund request based on:
Where Doogle determines that a refund is appropriate, the refund will ordinarily be processed through the original payment method or another lawful method determined by Doogle/payment service provider.
The actual time taken for the amount to appear in the purchaser's account may depend upon the payment gateway, bank or financial institution.
Where a refund is legally and contractually permitted, Doogle may account for non-recoverable third-party transaction charges, payment gateway charges or other transaction costs only to the extent permitted by applicable law and clearly disclosed where required.
Doogle will not use this clause to defeat any mandatory refund or consumer entitlement.
Before initiating a payment chargeback, the purchaser is requested to contact Doogle and provide an opportunity to investigate the transaction.
Where a purchaser initiates an unjustified chargeback after receiving and accessing the purchased digital dataset, Doogle reserves all rights available under applicable law and the applicable payment-provider rules.
Nothing in this section prevents a purchaser from exercising a legally available statutory right.
Where Doogle reasonably suspects:
Doogle does not guarantee uninterrupted access to the Platform or datasets.
The Platform may be affected by:
To the maximum extent permitted by applicable law, refund disputes and contractual claims should be directed to the Doogle operating/business entity, rather than personally against an individual founder, director, employee or representative.
In particular, K. Vivekananda Babu, where acting as founder, operator, representative, director or associated individual of Doogle, should not be treated as personally responsible for:
To the maximum extent permitted by applicable law, Doogle, its operating entity and their respective owners, directors, officers, employees, representatives and service providers shall not be liable for indirect, incidental, special, consequential or business losses arising from:
To the maximum extent permitted by law, the purchaser agrees to indemnify and hold harmless Doogle, its operating entity and their respective owners, directors, officers, employees, representatives, affiliates, contractors and service providers from claims, losses, damages, penalties, costs and expenses arising from the purchaser's:
This section is particularly important for your website implementation.
Before payment is enabled, the checkout page should display:
REFUND POLICY ACKNOWLEDGEMENT
☐I HAVE READ AND ACCEPTED THE DOOGLE REFUND & CANCELLATION POLICY.
I understand that I am purchasing a digital dataset. I understand that once the dataset is accessed, unlocked, delivered or downloaded, the transaction is ordinarily non-refundable, subject to applicable law.
I have independently reviewed the dataset description, category, industry, location and other available information before purchasing.
I understand that Doogle does not guarantee the accuracy, completeness, timeliness, commercial usefulness or business results arising from the purchased dataset.
I understand that I am responsible for the lawful use of the purchased information.
I agree to the Doogle Terms & Conditions, Privacy Policy, Data Usage Policy and Refund Policy.
I understand and accept the applicable liability limitations, purchaser responsibilities, indemnification provisions and dispute-resolution provisions.
[ ✓ I AGREE & PROCEED TO PAYMENT ]
Your existing documents already recommend mandatory acceptance before purchase and recording the user's account, order number, date/time, policy version and transaction details.
Doogle may retain evidence of the purchaser's acceptance, including:
This Refund Policy shall be governed by the applicable laws of India.
Nothing in this Refund Policy shall be interpreted as excluding a mandatory legal right or remedy that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, the parties intend that contractual disputes arising directly between the purchaser and the Doogle operating/business entity shall be subject to the jurisdiction of the competent courts at Hyderabad, Telangana, India.
The purchaser agrees that Hyderabad shall be the principal contractual forum for disputes concerning Doogle's commercial transactions to the extent legally permissible.
However, if applicable law grants a consumer, data principal, regulator or other person a mandatory right to approach another statutory forum, authority or jurisdiction, that mandatory forum shall prevail.
This wording is important because the Government's consumer-protection framework includes e-commerce rules and statutory consumer remedies that cannot simply be removed by a website clause.
Nothing in this Refund Policy is intended to:
Doogle may modify this Refund Policy from time to time because of:
If any provision of this Refund Policy is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to operate to the maximum extent permitted by law.
The affected provision shall be interpreted or modified only to the minimum extent necessary to make it enforceable, wherever legally permissible.
This Refund Policy should be read together with:
Before completing a purchase, the purchaser acknowledges:
“I understand that I am purchasing a digital dataset from Doogle. I have reviewed the dataset and the information presented to me before purchase. I understand that digital data may become non-refundable once it is accessed, unlocked, delivered or downloaded, subject to applicable law. I understand that Doogle does not guarantee accuracy, completeness, commercial usefulness, customer acquisition, revenue, profits or any particular business result. I accept responsibility for my lawful use of the purchased data and agree to comply with applicable privacy, data-protection and other laws. I accept the Doogle Terms & Conditions, Privacy Policy, Data Usage Policy and Refund Policy. To the maximum extent permitted by law, I agree that contractual disputes with Doogle shall be subject to the competent courts at Hyderabad, Telangana, India.”
CHECKOUT
☐ I HAVE READ & ACCEPTED THE TERMS & CONDITIONS
☐ I HAVE READ & ACCEPTED THE PRIVACY POLICY
☐ I HAVE READ & ACCEPTED THE DATA USAGE POLICY
☐ I HAVE READ & ACCEPTED THE REFUND & CANCELLATION POLICY
PROCEED TO PAYMENT